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Working with Microsoft Dynamics® CRM 2011 1st Edition

by Mike Snyder (Author), Jim Steger (Author), Kristie Reid (Author)
4.5 out of 5 stars 14 ratings

Configure, adapt, and extend Microsoft Dynamics CRM 2011—guided by two of the leading implementation specialists in the field. Whether you’re an IT professional, a developer, or a power user, you’ll get pragmatic, hands-on insights for customizing CRM in your organization—with or without programming.

Discover how to:

  • Set up and configure your system
  • Plan and configure security settings and information access
  • Easily customize form attributes, views, and relationships
  • Create and deploy custom reports
  • Use xRM to quickly create and efficiently manage line-of-business applications
  • Automate business workflows
  • Extend Microsoft Dynamics CRM with scripts and assemblies
Read more
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  1. ISBN-10
    0735648123
  2. ISBN-13
    978-0735648128
  3. Edition
    1st
  4. Publisher
    Microsoft Press
  5. Publication date
    May 3, 2011
  6. Part of series
    Developer Reference
  7. Language
    English
  8. Dimensions
    7.38 x 1.6 x 9 inches
  9. Print length
    624 pages
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Editorial Reviews

About the Author

Mike Snyder and Jim Steger are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

Jim Steger and Mike Snyder are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

Product details

  • Publisher ‏ : ‎ Microsoft Press; 1st edition (May 3, 2011)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 624 pages
  • ISBN-10 ‏ : ‎ 0735648123
  • ISBN-13 ‏ : ‎ 978-0735648128
  • Item Weight ‏ : ‎ 2.25 pounds
  • Dimensions ‏ : ‎ 7.38 x 1.6 x 9 inches
  • Customer Reviews:
    4.5 out of 5 stars 14 ratings

About the author

Follow authors to get new release updates, plus improved recommendations.
Mike Snyder

Mike Snyder

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Mike Snyder is co-founder and principal of Sonoma Partners. Recognized as one of the industry’s leading Microsoft Dynamics CRM experts, Mike is a member of the Microsoft Dynamics Partner Advisory Council, and is a Microsoft Dynamics CRM MVP. He co-authored several books about Microsoft Dynamics CRM for Microsoft Press that have sold more than 50,000 copies worldwide. Before starting Sonoma Partners, Mike led multiple product development teams at Motorola and Fortune Brands. Mike graduated with honors from Northwestern's Kellogg Graduate School of Management with a Master of Business Administration degree, majoring in marketing and entrepreneurship. He has a bachelor's degree in engineering from the University of Notre Dame. He enjoys ice hockey and golf in his free time.

You can follow Mike on Twitter at @miketsnyder.com.

Customer reviews

4.5 out of 5 stars
14 global ratings

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Top reviews from the United States

  • J. Lindstrom
    5.0 out of 5 stars The book to buy to learn about Microsoft Dynamics CRM 2011 customization
    Reviewed in the United States on June 29, 2011
    As mentioned in other reviews, this is not a developer book--it is the book to get if you want to understand how to customize and configure CRM 2011. It's a great resource to have on your shelf when you need to know the best practices for configuration, and if you are a user of an earlier version of Microsoft CRM, a great way to learn what's new. You will need to know how solutions work, how to configure the SharePoint document library integration, setting up dialogs, goal management, etc, and this book will give you what you need.
    4 people found this helpful
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  • Dodd
    3.0 out of 5 stars Cursory Overview of CRM 2011
    Reviewed in the United States on May 18, 2011
    Verified Purchase
    This book does a fine job at introducing some of the new features in Dynamics CRM 2011 (their chapter on the new Dialog functionality does an excellent job at demystifying Input Arguments and Variables; the chapter on Solutions is invaluable), but it does not cover all of the new features. Some of the uncovered/undercovered features are Role-Based forms (covered, but not in great detail), Teams and Team Management (barely covered), Queue Items (barely covered), form-based Lookup filtering (not covered), and Static vs. Dynamic Marketing lists.
    It is also not a comprehensive guide for implementing or supporting the application, much less for advanced customization.
    Finally, it really only covers the OOTB SFA features, and does not even delve into Service Management, Service Scheduling, or the Product Catalog. For this, I would wait for Dynamics CRM 2011 Unleashed, which, if it lives up to it's CRM 4.0 content, should cover these lesser-known areas of the product.

    Overall, it's not a bad book, i just wish it were a little more focused on the new functionality, or just focused in general. The topics/functionality covered seem arbitrary, and this is an on-going issue with books on Dynamics CRM in general: There are only a few books that focus on one specific area of the product (typically SFA) or a particular Job Role (Typically Admin or Developers). It would behoove MSFT to put out a series of specialized books for each area and a number of essential job roles.
    4 people found this helpful
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  • Gandalfe
    4.0 out of 5 stars Customizing CRM for the rest of us...
    Reviewed in the United States on September 19, 2011
    CRM offers the kind of customer care that customers deserve. How can I make it easier for the customer to buy the services they need and customize the solution in a way that makes sense for their business? The Sonoma guys walk us through the options to configure, adapt, and extend my company's solution, Microsoft Dynamics CRM 2011.

    But the interesting part is that, although I am not a developer, I can do some of these customizations myself. You don't have to be a developer or system admin for many of these tips! It does help if you are a power user as a starting point.

    The newly introduced concept of Solutions is covered in this book too. With these packaged customizations you can select from the Dynamics Marketplace, you can plug and play some solutions that you might not have the time to create yourself. This book is a must-read for those who want to do the most with their CRM investment.
    3 people found this helpful
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  • Heather
    3.0 out of 5 stars This book is more for end-users
    Reviewed in the United States on February 20, 2013
    Verified Purchase
    I would recommend this book for the administration purposes this book is more intended for end-users like the sales people and marketing professionals. It does not really going that much detail on installation configuration et cetera.
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  • rastapopoulos
    3.0 out of 5 stars Good introduction to CRM 2011, but not for developers
    Reviewed in the United States on May 5, 2011
    This book covers fairly exhaustively all the basic aspects of CRM 2011 customization -- forms, solutions, workflows, dashboards, etc. However, I would definitely NOT recommend it to anyone who's worked with previous versions, who's already gone through the 2011 SDK documentation and the numerous CRM-related blogs out there. There is nothing about plug-ins, scripts, VS integration, so it's clearly not targeted at developers. In other words: don't buy this book if you're wondering whether to use early-bound or late-bound entities in your code.

    To sum it up, the book does a good job of showing how customizable MS CRM is out of the box, without writing a single line of code; it doesn't even start to delve into the issues a CRM 4 developer would ask himself when starting up with CRM 2011.

    It just seems odd to write a whole book about customizations without any chapter on code (be it client-side or on the server) -- I can't think of any customized CRM project that hasn't required custom code.

    Hopefully, there's a "Programming CRM 2011" title in the works at MS Press...
    22 people found this helpful
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Top reviews from other countries

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  • papalazarou
    5.0 out of 5 stars Easy to follow, everything included you need to pass.
    Reviewed in the United Kingdom on November 13, 2015
    Verified Purchase
    Easy to follow, everything included you need to pass.
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  • Abhilash Panicker
    5.0 out of 5 stars Five Stars
    Reviewed in India on May 29, 2016
    Verified Purchase
    good book for crm 2011
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  • H. Sadek
    5.0 out of 5 stars Excellent Resource
    Reviewed in Canada on March 16, 2012
    Verified Purchase
    This book is an excellent reference to understand MS Dynamics CRM2011 features and options for configuration and customization of CRM solution. It does not cover many of the product technical aspects in detail but definitely provides a solid reference for most of the CRM components. It does not provide enough details about coding or web resources, and does not provide details about the product installation, which the product documentation covers in a greater depth. I recommend this book for consultants who will be configuring CRM2011 and performing none coding customizations.
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  • Raizel
    5.0 out of 5 stars Gutes Buch für Einsteiger und als Nachschlagewerk für Versierte
    Reviewed in Germany on March 12, 2013
    Verified Purchase
    Habe das Buch gekauft, weil ich ein vergleichbares Buch in die Bücherserie über CRM4.0 für die neue Version CRM2011 haben wollte. Die Working Bücher von CRM4.0 und CRM2011 sind absolut vergleichbar, hilfreich und gut. Das Buch bietet einen gut thematisch gegliederte Übersicht der Funktionen und Konfigurationen. Es wird dabei die Bediener-, die Konfigurator und etwas die Administratorsicht beschrieben. Für mcih als Nachschlagewerk unentberlich. Entwickler und deren spezifischen Fragen werden in diesem Buch nicht beantwortet.
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